Study Cases
Kooltel Case Studies
We take pride in the transformative impact our VoIP solutions have on businesses across
various industries.
Our case studies showcase real-world examples. Explore these success stories
to see how Kooltel can revolutionize your business communications.
STUDY CASES
Endless
possibilities
At Kooltel, we take pride in the transformative impact our VoIP solutions have on businesses across various industries. Our case studies showcase real-world examples of how our cutting-edge communication technology has helped companies overcome challenges, boost efficiency, and drive growth. Explore these success stories to see how Kooltel can revolutionize your business communications.
REAL ESTATE
Connect offices in different locations
Situation
A company has 3 offices within the metropolitan area of a city with agents that stop in at the other 2 offices whenever the occasion calls for it
Evaluation
A more effective means of communications between offices and their customers would improve responsiveness and reputation-and contribute more marketing impact.
Interest
Buyers, sellers and interested parties often experience difficulty reaching the agents resulting in frustration and missed opportunities.
There’s also a lot of calling between offices.
Advantages
- Doing so means that each employee is assigned a 4 digit extension for easier-faster access
- A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
- A system-wide Follow Me service means that clients reach their agents regardless of location
Decision
A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied
Kooltel can enable remote offices to easily connect to each other width ease. If a company has sensitive data, our networking team can easily create a multi-site VPN and for both voice and data to ensure it is a secure business workplace
SALES & DISTRIBUTION
Connect your entire team
Situation
Difficulty reaching salespeople, warehouse and srcheduling personnel via their various phone numbers is an established irritant for customers and customer service reps (CSRS).
Interest
Can the problem of multiple phone numbers be solved?
Evaluation
In a hyper-competitive marketplace, accessing relevant contacts can mean the difference between a sale won and lost or a shipment delayed. Solving this problem will save money, make money and improve everyone’s reputation.
Advantages
- No one ever misses a message: more sales, better customer service, boost to credibility and trust
Decision
Single number (local or Toll free) and Follow-Me services. Sales-service reps receive a single number (representing all of their contact numbers). Incoming calls ring at all stored numbers (office extension, cell phone, home office, etc.) and when one is picked up, ringing at the others ceases.
INBOUND ORDER DESK
Outsource your call center
Situation
A company has 3 offices within the metropolitan area of a city with agents that stop in at the other 2 offices whenever the occasion calls for it.
Interest
Buyers, sellers and interested parties often. experience difficulty reaching the agents resulting in frustration and missed opportunities. There’s also a lot of calling between offices.
Evaluation
A more effective means of communications between offices and their customers would improve responsiveness and reputation-and contribute more marketing impact.
Advantages
- Doing so means that each employee is assigned a 4 digit extension for easier-faster access
- A central voice mail directory combining their 3 offices allows a client to reach their contact person with a single call
- A system-wide Follow-Me service means that clients reach their agents regardless of location
Decision
A VPN) Virtual Private Network (link to VPN page) set-up unites the 3 office phone systems into a single one with only 1 having to be Kool Tel-supplied.
Kooltel can enable remote offices to easily connect to each other width ease. If a company has sensitive data, our networking team can easily create a multi-site VPN and for both voice and data to ensure it is a secure business workplace
TECH SUPPORT
Never miss a single call
Situation
A company has 3 offices within the metropolitan area of a city with agents that stop in at the other 2 offices whenever the occasion calls for it.
Interest
Customers’ questions and/or crucial service problems remain unaddressed until that voicemail box is emptied. Their inability to speak to a live person creates stress, complaints and represents a competitive weakness.
Evaluation
Maintaining a reputation of prompt service is important. How can consistent service levels be maintained?
Advantages
- Customer service levels and response rose significantly due to continuity introduced into problem resolution process.
Decision
Time-of-Day Voicemail messaging transfers incoming calls from the general mail box to ‘a’ specific night service manager’s phone at a pre-determined time, allowing for immediate response.